Consistent on-time delivery is important to the growth of your practice and to the satisfaction of your patients. Partner with New West and schedule patient appointments with confidence. Our CAD/CAM processes enable us to turn around your case quickly while maintaining quality.
Download prescriptions for the type of case you are sending.
Send us a digital impression, and we’ll pass the lab cost savings on to you.
All third-party trademarks are property of their respective owners.
*Data is based on 28,000 BruxZir model-less single crowns manufactured digitally from January 1, 2014 to October 31, 2014.
Here's how to securely pack your case and how to pack your articulator into one of our articulator boxes.
Start saving money today when you send two or more cases in a single case box.
To start saving money today, simply utilize our Inbound Bundling program by including two or more cases in one box. New West will charge your account a flat rate of $7 per box each way. For every other case included in the same box, the inbound shipping charge is waived. The savings add up quickly!
Schedule a case pick-up for overnight delivery.
Overnight your case to New West Dental Ceramics using FedEx and pay just $7 each way ($14 round-trip per box; contiguous U.S. only). Rush service is available for most products, but must be prescheduled; call 800-321-1614 before the case is shipped. Time of case pickup and delivery may affect turnaround time.
Inbound: No charge with our prepaid USPS Priority Mail shipping label. Prepaid USPS Priority Mail inbound shipping labels can be ordered by calling Customer Service at 800-321-1614. Shipments typically arrive at the lab in 2–3 business days. We recommend placing your sealed case box in a Priority Mail bag (available from your post office). Then, affix our prepaid USPS Priority Mail shipping label to the outside.
Outbound– $6. Shipments will arrive at your office in 2–3 business days. Each shipment has a bar code with a tracking number to track the package en route to your office.
Inbound – UPS does not offer indirect billing service. However, you are welcome to set up your own UPS account, after which you claim responsibility for all shipments and charges.
Outbound – UPS Blue: $7. Shipments will arrive on the second business day to most areas. UPS Red: $25 - Overnight delivery to most areas.
Shipping options for sending a case from Alaska, Hawaii and Puerto Rico.
New West Dental Ceramics suggests that photos, slides, CDs or other materials be enclosed in a separate plastic bag to secure contents.
A summary of our in-lab working times can be found below. All rush cases must be prescheduled by contacting Customer Service. Rush fees may apply.
*Note: Working time does not include round-trip overnight shipping, weekends or holidays. Also Rush cases must be prescheduled by calling 800-321-1614. All third-party trademarks are the property of their respective owners.
After registering for this free service, you will receive your Daily Case Summary via email. Switching to paperless account statements and notifications is our way of offering our customers a convenient service, while doing our part to protect the planet.
The email address you provide here will only be used to opt-in for your Daily Case Summary. You will not receive promotional emails at this address, unless it is already registered with us for this purpose.
By completing this form and clicking “SIGN UP”, you are authorizing New West Dental Ceramics to send your Daily Case Summary via email to the address entered above. This change will occur within 30 days.
I have trusted New West Dental Ceramics with each and every case for the past six years, and have not been disappointed. Their high-quality restorations, personalized customer support, knowledge and pricing has kept me coming back every time. New West has a dedication to excellence that is second to none, and they always exceed my expectations!
– Tori Sandoval, DMD; Kingman, Arizona